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FAQ

 

FREQUENTLY ASKED QUESTIONS

-Are your kitchens supplied flat packed?
-Do you offer a fitting service?
-How do you manage to keep your prices so low?
-Why are your delivery prices so high outside Lancashire and Yorkshire?
-Would you be able to send us a brochure?
-My kitchen is an irregular shape and/or very small. Do you have a kitchen that’s suitable for me?
-I have a certain colour in my mind that I would like to match.
-You use CDA for all your appliances. Are they a good name? I have not heard of them
-Why can it take up to 3 weeks to get my kitchen doors/carcasses delivered?
-Is my kitchen too small for a dishwasher?
-How do your induction hobs work?
-Do you sell Corian or LG HIMACS worktops?
-What are the guarantee periods?
-Are your doors pre-drilled for hinges?
-Are your doors pre-drilled for handles?
-What happens if goods arrived damaged?
-Will you replace damaged goods free of charge?

 

ANSWERS

Are your kitchens supplied flat packed?
No. All our carcasses are supplied rigid, fully assembled.

Do you offer a fitting service?
Yes. Unfortunately this is only limited to the Lancashire and Yorkshire area at the moment. Please contact us for a no obligation quote and design.

How do you manage to keep your prices so low?
We supply only through the internet direct to the public. There are no showrooms or business premises involved and no middle man. We buy direct from the manufacturer at distributor prices, selling on to you at would normally be trade price without compromising on quality.

Why are your delivery prices so high outside Lancashire and Yorkshire?
We currently only operate vehicles within the Lancashire and Yorkshire area, enabling us to keep delivery prices to a minimum. Outside this area, we have to use private couriers, instead of our own drivers, which unfortunately pushes prices up tremendously. We are looking to rectify this as soon as possible. If you are only just outside the Lancashire and Yorkshire area, then we may also deliver at a reduced rate.

Would you be able to send us a brochure?
The brochures for all our products are available to download instantly. If you would like a hard copy, then we can send you one with a contribution towards our postage costs.

My kitchen is an irregular shape and/or very small. Do you have a kitchen that’s suitable for me?
The great thing about our carcasses and door/drawer fronts is that they are all made to order so we can create any size you want. Then if you are fitting the kitchen yourself, have a look at our fitting guide to see how to overcome the problems you may have.

I have a certain colour in my mind that I would like to match.
You are more than welcome to order a colour sample off us free of charge to compare. We have many colours for you to choose from across our range.

You use CDA for all your appliances. Are they a good name? I have not heard of them
CDA manufacture all their products in the UK, with industry leading turnaround. They have been trading for nearly 20 years, and in that time have gained many awards and accreditations including the ISO9001 for their product quality and rigourous testing procedures with 5 year guarantees on all the product range. Their commitment to their customers and products is unrivalled. CDA are 1st choice for the trade, property developers, housing developments etc because of their reliability and cutting edge technology. They have the highest first-time fix rate in the whole of the industry.

Why can it take up to 3 weeks to get my kitchen doors/carcasses delivered?
All doors/drawers and carcasses are made to order. All our carcasses are rigid fully assembled units.

Is my kitchen too small for a dishwasher?
We can now supply slimline dishwashers which are only 450mm in width, enabling the majority of kitchens to be able to fit one in somewhere, and they can still hold 10 place settings.

How do your induction hobs work?
Induction hobs heat the pan rather than the hob. The heat is created by an electromagnetic field so that only the metal pan gets hot. Special pans are not required as long as your pans have a ferrous metal base. This can be tested with a fridge magnet. If it sticks to the base of the pan, then the pan will work!

Do you sell Corian or LG HIMACS worktops?
We currently only offer Corian and LG worktops within the Lancashire and Yorkshire area. We may be able to supply to you out of these areas at special request.

What are the guarantee periods?
The guarantee periods are stated on the specification of each product on this site

Are your doors pre-drilled for hinges?
We can supply the doors to you either drilled or undrilled. Please just select the required option from the drop down menu on the door pages.

Are your doors pre-drilled for handles?
No. Due to the large selection of handles we cannot pre-drill these holes.

What happens if goods arrived damaged?
All of our goods are inspected and well packaged before being despatched. In the highly unlikely event of a damaged product, we will aim to replace it as soon as possible. In the case of damage in transit then you MUST sign the delivery note as damaged and notify us within 24 hours. If you have the facility, then please photograph the damage before opening and do not throw anything away. If the damage is a manufacturing defect, please notify us within 3 days of receipt, and we will arrange a replacement.

Will you replace damaged goods free of charge?
Yes, as long as they were damaged in transit or the damage is a manufacturing defect. Unfortunately if the goods were damaged during fitting we cannot offer a replacement. In any event of damage, you need to contact us as soon as possible so we can sort out the returns procedure.